Terms

Terms


1. IMPORTANT

i. Please read these terms and conditions carefully.

ii. All bookings made via Participating Website www.rawlaresort.com directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking.

iii. Bookings may also be governed by and subject to additional terms and conditions which are applied by individual Participating Properties. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions directly with the Participating Property before booking. If there is any inconsistency between the Participating Property terms and conditions and these Terms and Conditions, the latter will prevail.

iv. For Live@ Bookings of 90 or more days you may be required to enter into a permanent rental agreement with the Participating Property in which case you will be bound by both the permanent rental agreement and these terms except to the extent of any inconsistency in which case the former will prevail to the extent of that inconsistency17.

v. If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions.

vi. Some Terms and Conditions vary according to the property type (for example capital or non-capital city properties) or according to booking type (for example Peak Season Bookings, Live@ Bookings and Advance Purchase Bookings). You should ensure that you read the Terms and Conditions carefully to ensure you are aware of the Terms and Conditions which apply to your particular booking.

vii. Except in relation to Live@ Bookings if any part of your booking falls on a date which is classified as a Peak Season Booking date then your entire booking will be deemed a Peak Season Booking and any terms or conditions which apply to Peak Season Bookings will apply to your entire booking.

viii. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.


2. Definitions

i. In these Terms and Conditions:
i. “Advance Purchase Booking” means a booking at any Participating Property which is advertised as an Advance Purchase Booking or which you have been notified by Rawla Resort is an Advance Purchase Booking or which is listed on a Participating Website as an Advance Purchase Booking.
ii. “Best Available Rate” means the best rate available on any given day for a particular Participating Property excluding any Live@ rate which is available.
iii. “Live@ Booking means a booking for a14 night or more consecutive nights stay at a Participating Property.
iv. “Booking Credit” means credit which may be applied to future accommodation or accommodation package bookings with Rawla Resort subject to clause 12.

3. Photographic Identification

i. When you check-in you may be asked to provide photographic identification.
ii. If you are unable to provide such identification your booking may be cancelled and you may be liable to pay amount equal to the full booking amount plus any other costs incurred by Rawla Resort in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Rawla Resort under this term.

4. How To Book / Quotes and Reservations

i. Bookings, other than Advance Purchase Bookings and Live@ Bookings, can be made online via any of the Participating Websites www.rawlaresort.com.
ii. Advance Purchase Bookings may only be made online via any of the Participating Websites.
iii. Live@ Bookings may only be made by emailing www.rawlaresort.com.
iv. Bookings are subject to the availability and applicable pricing of the relevant Participating Property at the time of the booking and some conditions and/exclusions may apply including but not limited to minimum stay requirements.
v. Any quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written confirmation from Rawla Resort that the payment has been received and the booking has been confirmed.
vi. Any confirmed price is subject to change if:
a payment which is due on a booking is not received by Rawla Resort by the date the payment is due; or
there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Rawla Resort changing the price of your booking.
any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking, in which case clause 9 will apply.
vii. If the price of a booking is changed under clause 4.6 you may pay the new price for your booking or cancel your booking and receive a full refund.
viii. If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request that Rawla Resort reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking.
ix. If you make a booking via a Participating Website you can view details of your booking under the 'My Bookings' area once you access the Participating Website using the login details you created when you made the booking.


5. Payment

i. Payments may be made by Visa, Mastercard, Diners, American Express, PayPal, Australian Dollar personal or bank cheques/drafts or Telegraphic Transfer (allow 7 days transaction time) unless the rates for a Property are specified in US Dollars in which case Diners cannot be used.
ii. A surcharge will apply to payments made by Visa, Mastercard, Diners, American Express and PayPal. The surcharge applied to these cards may vary and is displayed at the time payment for the booking is to be made. No surcharge will be applied to payment made using POLI internet banking.
you must ensure you include the following details with your cheque:
your booking number reference;
the name your booking was made under; and
the dates of your stay
you must ensure that Rawla Resort receives your cheque 5 days before the date your payment is due to allow time for your cheque to be cleared; and
if your cheque has not cleared prior to your scheduled date of check-in you will not be permitted to check-in unless you provide an alternative form of payment.
iii. Rawla Resort accepts no responsibility for monies paid by you to a travel agency until cleared funds are received in the bank account of Rawla Resort.

6. Deposit and Final Payment

i. For bookings other than Advance Purchase Bookings and Live@ Bookings, a non-refundable deposit of $200 per booking must be received immediately to confirm your booking and if the total cost of your booking is less than $200, full payment is required at the time of booking.
ii. For Standard Bookings full payment must be received at least 14 days prior to your scheduled day of arrival or, if your booking is made within 14 days of your scheduled day of arrival, at the time of booking.
iii. For Peak Season Bookings full payment must be received at least 30 days prior to your scheduled day of arrival or, if your booking is made within 30 days of your scheduled day of arrival, at the time of booking.
iv. For Advance Purchase Bookings a non-refundable payment of the entire amount payable per room must be received immediately at the time of booking to confirm your booking.
v. For Live@ Bookings:
. unless charge back has been authorized, the first week's accommodation must be paid on arrival and future payments must then be made in advance, either weekly or fortnightly as advised at the time of booking;
i. Unless otherwise advised by the Rawla Resort, payments may be made at the Participating Property reception desk by cash, credit card or EFTPOS.
ii. if charge back has been authorized, payments must be made in accordance with the terms of that charge back arrangement.
vi. If any deposit or final payment is not received by the due dates Rawla Resort reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to Rawla Resort.
vii. Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email or post to the email or postal address you provided at the time you made the booking.

7. Rates and Charges

i. The currency applicable to any quoted rates will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received.
ii. Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable.
iii. If you have been quoted a rate that includes meals and or transport you should contact the relevant Participating Property directly to obtain details of these inclusions.
iv. Some rates which are quoted are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change.
v. For information on rates for Children, Infants and extra persons, please refer to clauses 21 and 22.
vi. Please visit the relevant Participating Property website or contact that Participating Property direct for further information on specific inclusions and exclusions.

8. Refunds

i. To the extent permitted by law any amount paid by you to Rawla Resort for your booking is non-refundable unless stated otherwise in these Terms and Conditions.
ii. The balance of any monies paid by you after any applicable fees or other amount you owe to Rawla Resort has been deducted will be held by Rawla Resort as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Rawla Resort.

9. Amendments

i. All amendments are subject to the availability and applicable pricing of the relevant Participating Property at the time the amendment is requested.
ii. Amendments for Standard Bookings may be requested within the following time frames:
Capital city property: up to 24 hours prior to your scheduled check-in time.
Non-capital city property: up to 48 hours prior to your scheduled check-in time.
iii. Amendments for Peak Season Bookings at any Participating Property may only be requested up to 30 days prior to your scheduled check-in time.
iv. Amendments cannot be made to Advance Purchase Bookings and if you require an Advance Purchase Booking to be amended you will forfeit all amounts which have been paid to Rawla Resort in relation to such booking and will also be charged at the applicable rate for the cost of your new booking.
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v. Other than for Live@ Bookings, amendments may be requested in the following manner:
vi. Amendments to Live@ Bookings may be requested by emailing www.rawlaresort.com
vii. Other than for Live@ Bookings, the following charges will apply to amendments requested and approved:
 Up to 14 days prior to your scheduled check-in time via a Participating Website: no amendment fee will apply.
 Up to 14 days prior to your scheduled check-in time via our Central Reservations service: a $25.00 amendment fee will apply.
 Within 14 days of your scheduled check-in time: a $50.00 amendment fee will apply.
viii. For Live@ Bookings no amendment fee will apply to amendments requested and approved within 72 hours of your scheduled check-in time however clause 9.11 will apply.
ix. If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.

10. Cancellation

i. If a booking is cancelled any non-refundable deposit or payment which you have paid will not be refunded and additional cancellation charges may apply under this clause 10.
ii. For Standard Bookings at non-capital city Participating Properties, if you cancel your booking the following charges will apply in relation to each booking:
 Up to 14 days prior to your scheduled check-in time: a $25 cancellation fee will be deducted from any monies which you have already paid.
 Within 14 days but up to 48 hours of your scheduled check-in time: a $50 cancellation fee will be deducted from any monies which you have already paid.
 Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Rawla Resort the full amount of your booking less any amount which you have already paid.
iii. For Standard Bookings at capital city Participating Properties, if you cancel your booking the following charges will apply in relation to each booking:
 Up to 14 days prior to your scheduled check-in time: a $25 cancellation fee will be deducted from any monies which you have already paid.
 Within 14 days but up to 24 hours of your scheduled check-in time: a $50 cancellation fee will be deducted from any monies which you have already paid.
 Within 24 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Rawla Resort the full amount of your booking less any amount which you have already paid.
iv. For Peak Season Bookings at any Participating Property, if you cancel your booking the following charges will apply in relation to each room you have booked:
 Up to 30 days prior to your scheduled check-in time: a $200 cancellation fee (or the full amount of your booking if your booking is for less than $200) will apply and you will be required to pay to Rawla resort that amount less any amount which you have already paid.
 Within 30 days of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Rawla Resort the full amount of your booking fee less any amount which you have already paid.
v. For Advance Purchase Bookings, if you cancel your booking the full amount of your non-refundable booking payment paid under clause 6.4 will be retained by Rawla Resort as a cancellation fee..
vi. Any cancellation fees payable by you will be deducted from any monies paid by you to Rawla Resort and if insufficient funds are available, Rawla Resort may charge the credit card details you provided at the time of making your booking.
vii. Where applicable the balance of any monies paid by you after any applicable cancellation fee has been deducted will be held by Rawla Resort as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Rawla Resort.
11. No-Shows or Terminations
i. If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Rawla Resort the full amount of your booking less any amount which you have already paid.

12. Booking Credit

i. If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Rawla Resort such credit will be valid for twelve months from the day the booking is cancelled.
ii. Booking Credit may only be used to pay for bookings at Participating Properties located within the same currency jurisdiction as the cancelled or refunded booking which generated the Booking Credits.
iii. Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates.
iv. Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12 month validity period.
v. Administration fees may apply to bookings made using Booking Credit.

13. Check-in
i. Standard check-in time is 2:00pm but times may vary for particular Participating Properties and you should confirm the check-in time with the relevant Participating Property prior to your scheduled check-in day.
ii. If you wish to guarantee your ability to check-in prior to 2:00pm you must book an additional nights stay and pay the applicable rate for that additional night.
14. Check-out: Standard

i. Standard check-out time is 10:00am but times may vary for particular Participating Properties and you should confirm the check-out time with the relevant Participating Property prior to your scheduled check-out day.
15. Late Check-out
i. If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time.
ii. Property management may approve a request for late check-out in their absolute discretion.
iii. If you check-out of a non-capital city property after 10:00am the following additional charges will be applied to your account and will be payable by you on check-out:
 a surcharge of $20.00 per hour for every hour after 10:00am that you fail to check-out; or
 if you check-out after 2pm a charge equivalent to the fully daily rate which applies to your booking.
iv. If you check-out of a capital city property after 10:00am the following additional charges will be applied to your account and will be payable by you on check-out:
 if you check out before 12:00 noon with prior approval from property management no surcharge will apply;
 if you check-out between 12:00 noon and 1:00pm a surcharge of $60.00;
 if you check-out between 1:00pm and 2:00pm a surcharge of $100.00; or
 if you check-out after 2pm a charge equivalent to the fully daily rate which applies to your booking.
16. Security Deposits
i. You must provide a credit card authorisation or imprint when you check-in.
ii. This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
iii. For Live@ Bookings this authorisation may also be used to settle any outstanding payments owed by you in relation to your booking including payments for the balance of your booking should you vacate the premises prior to your scheduled check-out date.
iv. The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
v. The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
vi. Once a pre-authorisation has been made, Rawla Resort cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.


17. Child Policy
For the purposes of this clause “Child” or “Children” means a person or persons aged between 2 years and 11 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged over 18 years. All ages will be determined from the date at which accommodation commenced.

i. Children and Infants sharing a room with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room type.
ii. Children and Infants may not stay in any room without an Adult.
iii. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated.
18. Extra Person Policy
i. Persons aged over 12 years ( over the age of 15 years) will be charged Extra Person rates for each person staying in a room which exceeds the maximum occupancy for the room type, or where extra beds or linen are required.
ii. Extra person room rates will be charged on a Room Only basis, unless otherwise stated.
19. Facilities and Services
i. Whilst care is taken to ensure that the description of facilities and services of the Rawla Resort is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay.
ii. To the extent permitted by law Rawla Resort is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
iii. Accommodation facilities listed may not apply to all room types.
20. Special Requests
i. Whilst Rawla Resort attempts to satisfy all special requests, Rawla Resort does not guarantee that special requests can be accommodated.
21. Maps and Images
i. Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
ii. Destination shots may have been supplied to Rawla Resort by third parties and Mantra Group does not guarantee the accuracy of any destination shots.
22. Unaccompanied Minors
i. All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.
ii. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Rawla Resort may immediately cancel the guest's booking and the full booking amount will be forfeited to Rawla Resort under this clause.
23. Third Party Products and Services
i. Third party products or services are sometimes sold together with accommodation provided by Resort. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Resort has in facilitating your booking with the third party is as the third party's agent.
ii. Rawla Resort does not warrant the accuracy of any information, statements or representations made by third parties
24. Release, indemnity and proportionate liability
i. To the extent permitted by the law, you agree to release, indemnify and hold harmless, Rawla Resort and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Rawla Resort negligence, wrongful act/omission or breach of these terms and conditions.
ii. To the extent permitted by law the aggregate of Rawla Resort liability to you is limited to an amount not exceeding the amount paid by you for your booking.
iii. Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
25. Consumer Law
i. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Rawla Resort are excluded under these Terms and Conditions.
ii. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Inian Consumer Law or under any protection legislation, provided that, to the extent that such law permits Rawla Resort to limit its liability, then Rawla Resort liability is limited to:
. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
i. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.


26. Events Beyond Control

i. Rawla Resort is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
ii. All travel documents, observance of laws and government regulations are your responsibility.

27. Use of Information

i. You consent and authorize Rawla Resort and the relevant Participating Property to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
ii. Rawla Resort will not provide or disclose any information you have provided to Rawla Resort or the relevant Participating Property to any person other than a related body corporate without your prior written consent.
iii. Upon request by you and to the extent permitted or required by law, Rawla Resort will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.
iv. For more information, please refer to the Privacy Policy on the website of the relevant Participating Property.
28. General
i. The Terms and Conditions are governed by and will be construed in accordance with the laws of Rajasthan Government.
ii. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.